This policy governs all purchase, cancellation, and refund requests for services provided by AscentAstro, operated by Virubakshan Manohar. Please read this policy carefully before placing your order. By making a payment for an AscentAstro reading, you confirm that you have read and accepted this policy in full.
This policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. The Core Policy — No Refund After Delivery
An AscentAstro report is a bespoke digital service. Once your personalised report has been prepared and the delivery link has been dispatched to you, no refund will be issued under any circumstances, except those explicitly listed in Section 4 of this policy.
This position is consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which recognise that digital and customised services — where the service has been specifically created for a named individual — are not subject to the same return or refund rights as physical goods or off-the-shelf products.
By submitting your birth details and completing payment, you acknowledge that:
You are commissioning a personalised, bespoke service prepared specifically for you using data you have provided.
The astrologer's time, skill, and effort are expended in preparing your report and cannot be recovered once the work is complete.
The report is delivered digitally and cannot be "returned" in any meaningful sense once it has been accessed or transmitted.
Dissatisfaction with the content of a reading — including disagreement with an interpretation, unfulfilled expectations, or a reading that does not align with your personal views — does not constitute a valid basis for a refund.
The subjective, interpretive nature of Vedic astrology means that no two astrologers will produce an identical reading from the same chart, and no reading can be objectively "wrong." See our Terms of Service for the full disclaimer.
Filing a chargeback or payment dispute with your bank or card issuer for a delivered report, instead of following the refund process in this policy, may result in the consequences described in Section 5 of our Terms of Service.
2. What Constitutes Delivery
Your order is considered delivered when any one of the following occurs:
The report link is sent to the WhatsApp number you provided at the time of order, and the message shows as delivered (single tick or double tick); or
The report link is sent to the email address you provided at the time of order; or
You have accessed or opened the report link at any point.
Non-delivery due to an incorrect WhatsApp number or email address provided by you does not entitle you to a refund. In such cases, please contact us to correct your details and we will re-send to the correct contact.
3. Pre-Delivery Cancellation
If you wish to cancel your order before your report has been prepared and delivered, you may do so by contacting us at ascentastro@gmail.com as soon as possible after placing your order.
If your report has not yet been started: A full refund will be issued to your original payment method within 7 working days.
If your report has been started but not yet delivered: A partial refund of 50% of the amount paid may be issued at our discretion, reflecting the work already completed.
If your report has been completed and dispatched: No refund is available. See Section 1.
We will make every effort to process pre-delivery cancellations promptly. However, given that we operate at a limited capacity and reports are typically prepared quickly after receipt of confirmed payment, the window for pre-delivery cancellation may be short. We recommend contacting us immediately if you change your mind.
Note: if you wish to correct details in your order (for example, your birth time or a question) rather than cancel it entirely, see Section 7 (Corrections to Your Order) of our Terms of Service.
4. Exceptions — Circumstances Where a Refund Will Be Issued
Notwithstanding the no-refund position in Section 1, AscentAstro will issue a full refund in the following circumstances:
Duplicate payment: If you have been charged more than once for the same order due to a technical or processing error, the excess amount will be refunded in full within 7 working days of verification.
Non-delivery within stated timeframe: If your report has not been delivered within 14 days of confirmed payment, and we have not communicated a specific extended timeline to you, you are entitled to a full refund.
Fundamental error in the report: If your report has been prepared using birth data that is substantially different from what you provided (for example, the report is clearly for a different Ascendant due to our data entry error), we will first offer to prepare a corrected report at no charge. If this is not acceptable, a full refund will be issued.
Service not provided: If for any reason AscentAstro is unable to fulfil your order and no report is delivered, a full refund will be issued.
Refund claims under these exceptions must be raised within 30 days of the order date.
5. How to Request a Refund
To raise a refund request under the exceptions in Section 4, or to request a pre-delivery cancellation under Section 3, follow these steps:
1
Email us at ascentastro@gmail.com with the subject line: "Refund Request — [Your Name] — [Order Date]"
2
Include in your email: Your full name, the mobile number or email used to place the order, the Razorpay payment ID or order ID (shown in your confirmation email) or a screenshot of payment, and a brief description of the reason for your request.
3
We will acknowledge your request within 48 hours and aim to resolve it within 7 working days. For complex cases, resolution may take up to 30 days.
4
Approved refunds will be processed to the original payment method used via Razorpay (UPI, card, net banking, or wallet). We do not issue refunds via alternative payment methods.
6. Pricing Disputes
The price displayed on our website at the time of your order is the final, binding price. We do not retroactively apply promotional discounts to completed orders, nor do we issue partial refunds due to a price reduction after your purchase.
7. Consumer Rights Under Indian Law
Nothing in this policy is intended to exclude or limit any rights you have as a consumer under the Consumer Protection Act, 2019. Specifically:
You have the right to be protected from unfair trade practices.
You have the right to seek redressal through the Consumer Dispute Redressal Commissions if you believe your consumer rights have been violated.
You have the right to be heard and to have your grievance addressed within a reasonable time.
If you are unsatisfied with our response to a refund request, you may escalate your complaint to:
The District Consumer Dispute Redressal Commission relevant to your area of residence; or
The National Consumer Helpline: 1800-11-4000 (toll-free) or 1915; or
The e-Daakhil portal at edaakhil.nic.in for online filing of consumer complaints.
8. Contact
All refund and cancellation queries should be directed to: